SHIPPING & DELIVERY
Ready to Order: Estimated dispatch within approximately 2 weeks after payment confirmation.
International Delivery: Typically 7–15 business days after dispatch. Production and delivery times are separate. Delivery dates are not guaranteed.
Free Shipping: Available on qualifying orders with a discounted merchandise subtotal of US$200 or more.
Standard Shipping Fee: US$80 for orders with a discounted merchandise subtotal below US$200.
Import Duties & Taxes: Covered by LUOSJIET for supported destinations.
DELIVERY & SIGNATURE SERVICE
Standard international shipping does not include signature-required delivery.
Depending on the destination and local carrier arrangements, packages may be delivered without an in-person signature or require collection from a designated pickup location.
If you require an in-person signature, please purchase our optional Signature Required Delivery Service separately when placing your order.
This service is subject to availability and local carrier procedures. Purchasing this service does not guarantee delivery directly to your door.
GLOBAL RETURNS & SIZE EXCHANGES
LUOSJIET offers the following voluntary services for eligible footwear orders delivered to the United States, European Union (all 27 member states), United Kingdom, Canada, and Australia:
Standard Voluntary Return: US$99.90 per eligible pair.
Post-Purchase Size Exchange: US$59.90 per eligible pair.
Pre-Purchase Size Exchange Protection: US$39.90 per eligible pair.
Return & Exchange Request Window: Within 15 calendar days after delivery.
Pre-Purchase Size Exchange Protection must be purchased together with the original eligible footwear order.
Post-Purchase Size Exchange requests require Customer Support approval before purchasing the service.
IMPORTANT — LIGHT CUSTOMIZATION
Standard Ready to Order footwear is eligible for our voluntary return and size exchange services, subject to applicable conditions.
However, footwear with Light Customization is excluded from these voluntary services, including Size Exchange Protection.
Made to Order footwear and accessories are also excluded.
These exclusions do not affect mandatory consumer rights, including applicable statutory withdrawal rights and remedies for defective, damaged, misdescribed, or incorrectly supplied products.
For complete terms, please refer to our Shipping Policy and Returns, Exchanges & Cancellations Policy.
