Contact information
Contact Us
Thank you for visiting LUOSJIET.
If you have any questions about our products, sizing, orders, shipping, returns, exchanges, or after-sales services, please contact our customer support team.
1. Hong Kong Company
Hong Kong Luosjiet International Footwear Limited
Registered Address:
Room 1D, 2/F, Fu Tao Building
98 Argyle Street, Mong Kok
Kowloon, Hong Kong SAR
Customer Support Email:
service@luosjiet.com
2. China Operations
Dongguan Luosjiet Footwear Co., Ltd.
Address:
101, No. 385, Xihuan Road
Houjie Village, Houjie Town
Dongguan City, Guangdong Province
China, 523960
Customer Support Email:
service@luosjiet.com
3. Customer Support
For assistance with:
- Product information and availability
- Boot sizing and fitting recommendations
- Order inquiries and production updates
- Shipping and delivery
- Returns, refunds, and size exchanges
- Size Exchange Protection
- After-sales support
Please email:
service@luosjiet.com
Our customer support team will review your inquiry and respond as soon as reasonably possible.
4. In-Person Visits
Visits to our Dongguan location, including boot fitting and in-person purchases, are available by prior appointment, subject to staff and product availability.
Please contact our customer support team in advance to arrange a visit.
Walk-in visits without an appointment are not guaranteed.
Our Hong Kong registered address should not be treated as a retail showroom or customer service counter.
Thank you for choosing LUOSJIET.
We appreciate your trust and support for our craftsmanship.