Privacy policy
LUOSJIET Privacy Policy
Version 2.1
Last updated: October 25, 2026
1. Introduction
Hong Kong Luosjiet International Footwear Limited, operating under the brand name LUOSJIET (“LUOSJIET,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process, and disclose personal information when you visit our website, use our Services, make a purchase or other transaction, request footwear sizing assistance, or communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy controls to the extent permitted by applicable law.
Please read this Privacy Policy carefully to understand our privacy practices and your rights.
2. Personal Information We Collect or Process
Personal information means information that identifies or can reasonably be linked to an individual.
Depending on your interactions with our Services, your location, and applicable law, we may collect or process the following categories of personal information:
Contact information: Name, email address, telephone number, billing address, shipping address, and country or region.
Financial information: Payment method, payment confirmation, transaction details, and payment-related information. Payment information may be processed by authorized payment providers.
Account information: Account identifiers, login-related information, preferences, settings, and saved addresses.
Transaction information: Products viewed, purchased, returned, exchanged, or canceled; shopping cart activity; order history; product sizes and widths; customization selections; and shipping records.
Communications: Information provided when contacting customer support, submitting inquiries, requesting assistance, or communicating with us.
Device information: IP address, browser information, device identifiers, network information, and similar technical information.
Usage information: Website interactions, pages viewed, products browsed, referral sources, and other information about how you use our Services.
Foot Measurements and Fit Information
LUOSJIET may collect footwear sizing information voluntarily provided by customers, including:
- Foot length and width
- Ball girth, waist girth, and instep girth
- Heel width and heel-to-ball measurements
- Foot photographs
- Sock preferences
- Previous footwear sizes
- Fit preferences and wearing experiences
- Customer-reported sizing feedback
We may use this information to provide personalized footwear sizing recommendations, maintain customer-requested fit records, assist with future purchases, and improve our footwear sizing guidance.
Foot measurements and photographs are collected for footwear fitting purposes, not medical diagnosis.
Please avoid submitting unnecessary medical or other sensitive personal information.
Footwear sizing recommendations are advisory and do not guarantee a particular fit.
3. Sources of Personal Information
We may collect personal information:
- Directly from you when you create an account, place an order, submit measurements, or contact us.
- Automatically through your use of our website, including cookies and similar technologies.
- From Shopify and other service providers that support our business.
- From payment, shipping, fulfillment, and customer service partners.
- From business partners and other third parties where permitted by applicable law.
4. How We Use Personal Information
We may use personal information for the following purposes.
Providing and Improving Our Services
We use personal information to process payments, fulfill orders, arrange shipping, manage customer accounts, process eligible returns and exchanges, provide customer support, offer footwear sizing assistance, remember preferences, and improve our Services.
We may also use information to provide a more personalized shopping experience, including relevant product recommendations.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional communications, announce new products, share craftsmanship information, provide special offers, measure marketing performance, and deliver relevant advertising.
Where consent is required, we obtain appropriate consent before sending marketing communications or using non-essential tracking technologies.
Security and Fraud Prevention
We may use personal information to authenticate accounts, detect suspicious transactions, prevent fraud, investigate unauthorized activity, and protect our Services.
Customer Communications
We use personal information to respond to inquiries, provide customer service, communicate order updates, and maintain customer relationships.
Legal Obligations
We may process information to comply with applicable laws, maintain required records, respond to lawful requests, resolve disputes, and establish or defend legal claims.
5. Email Marketing and Klaviyo
LUOSJIET uses Klaviyo to support email marketing, subscriber management, and customer engagement communications.
Depending on your interactions with our website, Klaviyo may process information including email addresses, subscription preferences, purchase history, product browsing activity, shopping cart interactions, and email engagement information.
Our email subscription process may use double opt-in confirmation.
Where required by applicable law, we obtain consent before sending marketing emails.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages.
Creating a customer account or placing an order does not automatically constitute consent to receive marketing emails where separate consent is required.
6. Cookies and Similar Technologies
Our website uses cookies, pixels, and similar technologies to operate the store, support shopping cart and checkout functionality, maintain security, understand website usage, and support analytics and marketing activities.
These technologies may be provided by Shopify and other authorized service providers.
Where required by applicable law, we obtain consent before using non-essential cookies or similar tracking technologies.
You may manage available privacy preferences through our website’s privacy controls or your browser settings.
Disabling certain technologies may affect website functionality.
7. How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, subject to applicable law.
Shopify and Technology Providers
We use Shopify and other authorized technology providers to operate our website, process transactions, support analytics, maintain security, and provide ecommerce services.
Payment Providers
Payment service providers may process information necessary to authorize payments, complete transactions, and prevent payment fraud.
Shipping and Fulfillment Providers
We may share necessary information with shipping carriers, warehouses, logistics providers, and fulfillment partners to process and deliver orders.
Returns and Exchange Providers
LUOSJIET uses Return Helper and other authorized service providers to support eligible returns, exchanges, inspections, warehouse operations, and related customer service activities.
Information processed may include customer contact details, order information, product details, return or exchange requests, shipping records, and inspection information.
Marketing and Communications Providers
We may share information with Klaviyo and other authorized providers to manage subscriptions, deliver permitted communications, and analyze customer engagement.
Business and Marketing Partners
We may share information with business and marketing partners to provide marketing services and relevant advertising.
For example, Shopify enhanced services may support personalized advertising based on interactions across participating merchants and websites.
Depending on applicable law, certain advertising or analytics activities may constitute a “sale” or “sharing” of personal information, even when no monetary payment is exchanged.
Eligible customers may exercise applicable opt-out rights through our website’s privacy controls or by contacting us.
Other Disclosures
We may disclose personal information:
- When you direct or consent to the disclosure.
- Within our corporate group or to authorized operational teams where applicable.
- To professional advisers where necessary.
- In connection with a merger, acquisition, restructuring, or similar business transaction.
- To comply with legal obligations or lawful requests.
- To protect our rights, customers, and Services.
8. Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve ecommerce functionality.
Information submitted through our Services may be transmitted to Shopify and authorized third parties located in jurisdictions outside your country of residence.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that may incorporate information obtained from interactions with our store, other participating merchants, and Shopify.
Shopify may use personal information collected through these interactions to provide enhanced services.
For processing activities for which Shopify is responsible, Shopify may respond directly to applicable requests concerning your personal information.
To learn more about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Depending on where you reside, you may exercise certain rights through the Shopify Privacy Portal:
https://privacy.shopify.com/en
Where applicable, you may also exercise certain rights concerning the sale or sharing of personal information through the Your Privacy Choices page available on our website.
9. International Data Transfers
LUOSJIET serves customers internationally.
Personal information may be transferred to, stored in, or accessed from jurisdictions outside your country of residence.
These jurisdictions may include locations where our company, operational teams, technology providers, fulfillment partners, and other authorized service providers operate.
Customer service, order fulfillment, and footwear sizing assistance may involve authorized operational teams or service providers located in mainland China.
Where required by applicable law, we use appropriate safeguards for international transfers.
For transfers subject to European Union or United Kingdom data protection requirements, applicable safeguards may include adequacy decisions, standard contractual clauses, or other recognized transfer mechanisms.
10. Security and Retention of Personal Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain customer accounts, process returns and exchanges, provide requested sizing assistance, comply with legal obligations, resolve disputes, prevent fraud, and enforce applicable agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Customer-requested footwear fit records may be retained to support future sizing assistance, subject to applicable law and valid deletion requests.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
11. Your Privacy Rights and Choices
Depending on where you reside and applicable law, you may have certain rights concerning your personal information.
These may include:
- Right to access or know what personal information we maintain.
- Right to request deletion.
- Right to request correction.
- Right to receive a portable copy of certain information.
- Right to withdraw consent.
- Right to object to or restrict certain processing.
- Right to opt out of certain targeted advertising activities.
- Right to opt out of certain sales or sharing of personal information.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing certain requests.
Where permitted or required by applicable law, authorized agents may submit requests on behalf of individuals.
We will not unlawfully discriminate against customers for exercising their privacy rights.
To submit a privacy request, contact:
service@luosjiet.com
Marketing Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.
We may continue sending necessary non-promotional communications relating to your account, orders, or requested services.
12. Additional Information for U.S. Residents
Residents of certain U.S. states may have additional privacy rights under applicable state laws.
Depending on your location and applicable law, these rights may include access, correction, deletion, portability, and opting out of certain targeted advertising or data-sharing activities.
Your Privacy Choices
Where applicable, eligible customers may exercise certain privacy rights through the Your Privacy Choices page on our website.
The availability and operation of these controls may depend on the customer’s jurisdiction and applicable law.
Global Privacy Control
Where required by applicable law, qualifying Global Privacy Control (GPC) signals are treated as requests to opt out of applicable sales or sharing of personal information.
Such requests may apply to the relevant browser or device and, where supported, an associated customer account.
Other browser-based “Do Not Track” signals may not be recognized.
Privacy Requests and Appeals
We respond to applicable privacy requests within the periods required by law.
Where legally required, customers may appeal certain decisions concerning their privacy requests.
13. Additional Information for EEA and UK Residents
If you reside in the European Economic Area or United Kingdom, additional rights may apply under the GDPR or UK GDPR.
Legal Bases for Processing
Depending on the circumstances, we may process personal information based on:
Performance of a contract: To process orders and provide requested services.
Legitimate interests: To maintain security, prevent fraud, respond to inquiries, and improve business operations, subject to applicable legal requirements.
Consent: For certain marketing communications and non-essential tracking technologies where required.
Legal obligations: To comply with applicable laws and regulatory requirements.
Your Rights
Subject to applicable law, you may have the right to:
- Access personal information.
- Request correction.
- Request erasure.
- Restrict processing.
- Object to processing.
- Request data portability.
- Withdraw consent.
- Lodge a complaint with a competent supervisory authority.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Where required, international transfers are subject to applicable legal safeguards.
14. Children’s Privacy
Our Services are not directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information to us in violation of applicable law, please contact us.
We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
15. Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
These third parties operate under their own privacy policies and terms.
We encourage customers to review their policies before providing personal information.
We are not responsible for the independent privacy practices of third parties outside our control.
16. Complaints
If you have concerns about how we process personal information, please contact us using the information below.
Depending on where you reside, you may have the right to appeal certain privacy-related decisions or submit a complaint to a competent data protection authority.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or privacy practices.
When changes are made, we will update the “Last updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
18. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Hong Kong Luosjiet International Footwear Limited
Room 1D, 2/F, Fu Tao Building
98 Argyle Street
Mong Kok, Kowloon
Hong Kong SAR
Email: service@luosjiet.com
LUOSJIET may use authorized operational teams and service providers in mainland China and other jurisdictions to support customer service, order fulfillment, footwear sizing assistance, and related business activities.