Shipping policy
How much does it cost to ship to my country?
Ordinary orders under $200.00 will be $80.00, Members' orders over $200.00 will be For free.
Do I have to pay sales tax and/or import duty?
If the amount of orders is less than 200 US dollars, the buyer needs to pay import customs duties; Orders with an order amount of more than 200 US dollars are exempt from customs duties.(customs duty is paid by our company).
Why does my order show an freight of $80?
Please check whether the total amount of your order has reached $200. If not, you can buy some accessories in the store, such as shoelaces, insoles, etc., so that the total amount exceeds $200 and meets the conditions for free shipping.
Why hasn't my order been shipped yet?
We will complete the delivery of goods in stock within 48 hours. If your order is not shipped within 48 hours, it means that it is not in stock and will be shipped within 2 weeks. MTO series products need to be shipped within 4 weeks. Thank you for your support and understanding.
Why has my express delivery not been updated since it arrived in the United States (or other countries)?
Because international express delivery involves customs verification, customs declaration and customs clearance and other business, it usually takes about 1 week to go through the relevant procedures after the express delivery arrives in your country. Thank you for your patience and understanding!
What if I want to cancel my order?
If you need to cancel an order, a 10% fee will be charged (this fee is a transaction fee charged by PayPal or credit card organizations and Shopify fee). There will be fees immediately after payment, we suggest you consider carefully before paying the order. If you insist on canceling the order, please send us an email(info@luosjiet.com) to contact us for processing. Thank you for your understanding and support!
What if I ordered the wrong size?
If the size is not suitable, of course, an exchange can be processed, but the round-trip international express shipping cost, round-trip customs duty, and service fee incurred by the exchange exceed the value of the shoes themselves. So, the most economical solution is to sell the old ones on eBay or Reddit and buy a new pair, which requires the buyer to bear the cost. Thank you for your understanding!
Where can I sell my boots?
You can post and sell your shoes on Ebay, or you can join the Reddit community of Luosjietboots to post for sale. https://www.reddit.com/r/luosjietboots/ Join the Luosjietboots community.
How long does it take for you to process the order?
After you place an order, we will process your order information within 14 business days. We will arrange the delivery of products in stock within 48 hours, and we will arrange the delivery within 2 weeks if there are no products in stock. MTO series products need to be shipped in 4 weeks.
How will you be shipping the product to me?
We use YunExpress Full delivery，then UPS or DHL and FedEx or USPS Or the local postal systems of different countries for Last-end delivery(The express company can't list them one by one，Subject to the actual situation). Delivery is usually between 7 to 15 working days after shipped. Please actively cooperate with the express delivery, If there is an area where it cannot be delivered, you may need to pick up the package by yourself. Please forgive us! The express company cannot be designated. Please understand. All shipments include 100% insurance coverage and a tracking number. Please pay attention to the status of your package at any time. After the package is delivered, please pick up your package in time！If you refuse to pick up the package, all losses caused will be borne by you. If you have any questions, please email us as soon as possible(service@luosjiet.com）. If you have any questions about the above terms, please do not place an order!Thank you!
Can you provide the service of receiving express parcels in person?
Our default express delivery service does not include the face-to-face sign-in service; if you need it, please purchase the value-added service by yourself in this link. https://www.luosjiet.com/products/express-delivery-face-to-face-signing-service
Thank you!
At present, the countries that have launched this service are:
The United States, Britain, Germany, France, Belgium, Spain, the Netherlands.