We sincerely remind you to read the FAQ page and Size Guide page of the store carefully before placing a formal order.
Sorry, due to the very high cost of international logistics and tariffs for return and exchange, we do not provide return and exchange services or after-sales services to areas outside mainland China. （These means that you need to take some risks. Please consider it carefully before paying for your order.Sorry again!）
We earnestly ask you to check whether your order is wrong again after payment is completed to avoid unnecessary losses. Once the order is shipped, it cannot be recalled. Please be informed!
We recommend that you join the Reddit community of Luosjietboots （←Click to enter）before placing an order (where you can ask questions or refer to the size of other members), and pay for your order after further understanding the size of the product and other information.The Luosjietboots community will have some positive or negative information about the Luosjiet brand. You can judge whether you need to buy Luosjiet products through your own understanding. We sincerely hope that every new and old customer will pay for your order after fully understanding the shopping terms of Luosjiet.
1，Handmade footwear products cannot avoid handmade defects and the Measurement errors of handmade,If you like to measure with a ruler and require that the left and right feet are consistent without errors, then Luosjiet does not have any products that can meet your requirements. Please do not buy them.(Perfectionists should not buy them. We do not accept after-sales service on the grounds of handmade defects and the errors of handmade. What I want to say is that Luosjiet is not perfect. If you are a picky person, please don't buy it.
2，We can't guarantee that the size of the product you buy is suitable；We do not accept after-sales service on the grounds that the size recommended by the customer service staff is not suitable. Please understand!
3，It is normal to have some differences in the color and texture of leather in different batches of products. We do not accept after-sales service for this reason. Please understand!
4，I chose the wrong size or color of my order. Can I modify it?
If your size or color selection is wrong, please contact us by email to modify the order as soon as possible before the order is shipped. ( Info@luosjiet.com) Once the order is shipped, it cannot be recalled. We have no way to stop the container truck of the express company. Please forgive us!
5，Why is one of the shoes I just received suitable and the other one is very tight? Did you make the wrong size of the shoes that squeeze the foot?
The reason why you really feel different from your feet is that the size of your two feet is different, not the shoes. In fact, due to physiological reasons, everyone's two feet are of different sizes, so the principle of choosing the size is based on the larger foot and prefers to be bigger than small. ( We do not accept after-sales service for this reason.)
6，Do you have physical stores in Europe or the United States? I want to go to the store to buy it.
Sorry, we are factory direct sales, no physical sales. Therefore, our products do not have intermediaries to earn the price difference, and all the benefits are directly given to consumers. That's why you see that our products are sold at a much lower price than European and American brand products of similar quality.
7，How will you be shipping the product to me?
We use YunExpress Full delivery，then UPS or DHL and FedEx or USPS Or the local postal systems of different countries for Last-end delivery(The express company can't list them one by one，Subject to the actual situation). Delivery is usually between 7 to 15 working days after shipped. Please actively cooperate with the express delivery, If there is an area where it cannot be delivered, you may need to pick up the package by yourself. Please forgive us! The express company cannot be designated. Please understand. All shipments include 100% insurance coverage and a tracking number. Please pay attention to the status of your package at any time. After the package is delivered, please pick up your package in time！If you refuse to pick up the package, all losses caused will be borne by you. If you have any questions, please email us as soon as possible(service@luosjiet.com）.
8，Can you provide the service of receiving express parcels in person?
Our default express delivery service does not include the face-to-face sign-in service; if you need it, please purchase the value-added service by yourself in this link. https://www.luosjiet.com/products/express-delivery-face-to-face-signing-service
At present, the countries that have launched this service are:United States, Britain, Germany, France, Belgium, Spain, The Netherlands.
If you have any questions about the above terms, please do not place an order!
Thank you for your understanding and support! We wish you a happy shopping in our store!
