FAQ

How to become a member of the store? What are the benefits of membership?

Please enter the Member Center first to register as a store member for free. After becoming a member, you have more ways to unlock exciting perks, this is your all access pass to exclusive rewards.

How much does it cost to ship to my country?
Ordinary orders under $200.00 will be $80.00, Members' orders over $200.00 will be For free.

Do I have to pay sales tax and/or import duty?

From September 15, 2025, If the amount of orders is less than 200 US dollars, the buyer needs to pay import customs duties; Orders with an order amount of more than 200 US dollars are exempt from customs duties.(customs duty is paid by our company).

Why does my order show an express fee of $80?

Please check whether the total amount of your order has reached $200. If not, you can buy some accessories in the store, such as shoelaces, insoles, etc., so that the total amount exceeds $200 and meets the conditions for free shipping.

What if I want to cancel my order?

If you need to cancel an order, a 10% fee will be charged (this fee is a transaction fee charged by PayPal or credit card organizations and Shopify fee). There will be fees immediately after payment, we suggest you consider carefully before paying the order. If you insist on canceling the order, please send us an email(info@luosjiet.com) to contact us for processing. Thank you for your understanding and support!

What if I ordered the wrong size?
If the size is not suitable, of course, an exchange can be processed, but the round-trip international express shipping cost, round-trip customs duty, and service fee incurred by the exchange exceed the value of the shoes themselves. So, the most economical solution is to sell the old ones on eBay or Reddit and buy a new pair, which requires the buyer to bear the cost. Thank you for your understanding!

Where can I sell my boots?

You can post and sell your shoes on Ebay, or you can join the Reddit community of Luosjietboots to post for sale. https://www.reddit.com/r/luosjietboots/ Join the Luosjietboots community.

How long does it take for you to process the order?

After you place an order, we will process your order information within 14 days. We will arrange the delivery of products in stock within 48 hours, and we will arrange the delivery within 2 weeks if there are no products in stock.

How will you be shipping the product to me?
We use UPS or DHL and FedEx or USPS  for worldwide shipping. Delivery is usually between 7 to 15 days. All shipments include 100% insurance coverage and a tracking number.

What if I want to return a purchase?
We're happy to accept returns of our regular lineup boots and shoes purchased on the www.luosjiet.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded. Please contact us at info@luosjiet.com for shipping directions before returning any product.

Returns require a deduction of $80 international courier fee. Please be informed! For example, if your order amount is $299，the final refund amount we receive after receiving your return is $299- $80=$219 And so on!（ By placing an order you are agreeing to the  Terms & Conditions.）