Warm reminder:

1，Handmade footwear products cannot avoid handmade defects. Perfectionists should not buy them. We do not accept after-sales service on the grounds of handmade defects.

2，We can't guarantee that the size of the product you buy is suitable；Due to the very high cost of international logistics and tariffs, so we don't provide free return and exchange service. Please be informed!

3，Do you have physical stores in Europe or the United States? I want to go to the store to buy it.

Sorry, we are factory direct sales, no physical sales. Therefore, our products do not have intermediaries to earn the price difference, and all the benefits are directly given to consumers. That's why you see that our products are sold at a much lower price than European and American brand products of similar quality.

Thank you for your understanding and support! We wish you a happy shopping in our store!

How do I start a return? What is the process?

ThisExchanges and Returns Policyis specific for our International site, Except for customers in mainland China.

Exchanges and Returns Policy

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following basic conditions: 

  • The product must be brand new & in an unworn resalable condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface). 
  • MTO, Custom and Final Sale items cannot be returned or exchanged.
  • The product must be returned in the same condition as it was sent. Including the original packaging (Luosjet shoe box + dust bag/s + shipping packaging). Do not use the Luosjiet shoe box as a shipping container.
  • Processing Time: Once we receive your return, please allow 7 business days for processing.
  • If you're returning to Exchange: As soon as we receive the returned item/s, Luosjiet will reship for you immediately and the customer will have to cover the International shipping costs and customs duties. 
  • If you're returning for a Refund, we will process it within the next 7 business days upon the reception of your return. Note that , Luosjiet will only refund the returned item/s cost, and a $80 return label & restock fee will be deducted from the refund. Once the refund has been processed, it may take up to 14 days to reach your account, depending on the Bank. Refunds can only be made to the original payment method. 
  • Rejected packages: Please note that if the parcel is rejected by the customer and returned to Luosjiet, any return charges, taxes, or duties that Luosjiet gets charged will be deducted from any refund owed.
  • Returned packages with no outcome information: If the order is returned with no information on the expected outcome (exchange, refund, or store credit), a refund in the form of store credit will be issued by default. The store credit will be valid for 12 months since the date of issuance. 

We’re here to help with any questions about your return. Please send Email to our customer support team if you need assistance. Email: service@luosjiet.com

Return address:

东莞市玛洛唐卡鞋业贸易有限公司

Dongguan Marotokool Footwear Trading Co., Ltd.

Address：A, No. 174, Xihuan Road, Houjie Village, Houjie Town, Dongguan City，Guangdong Province, China

Postal code：529460

Helen, +8618929167701    service@luosjiet.com