Joining is free. Our rewards program is powered by Smile.io, and reward points are called Nails.

Visit the LUOSJIET Member Center and select Join now.

Membership is optional. You can shop without joining.

Members can earn Nails through qualifying purchases and activities, redeem rewards, and review their points balance.

Benefits are subject to program rules.

Free shipping on qualifying orders of US$200 or more is available to all customers, including non-members.

Pre-Purchase Size Exchange Protection is no longer available for new orders from November 2, 2026.

The associated 3,990 Nails reward is no longer offered for new purchases.

Customers who purchased Size Exchange Protection before November 2, 2026 retain the benefits and rewards promised under the applicable terms at the time of purchase.

For questions about previously purchased protection or associated Nails, please contact Customer Support.

Ready to Ship (RTS): In-stock products, typically dispatched within 48 hours after payment confirmation.

Ready to Order (RTO): Standard-configuration products, typically dispatched in approximately 2 weeks.

Light Customization: Factory-approved modifications for eligible RTO and MTO products. Eligible RTO customization orders generally require approximately 3 weeks.

Made to Order (MTO): Products made to approved specifications, typically dispatched in approximately 4 weeks.

These are estimated dispatch times, not guaranteed delivery dates.

Production may be required depending on the order type.

RTS generally dispatches within 48 hours, RTO approximately 2 weeks, eligible RTO Light Customization approximately 3 weeks, and MTO approximately 4 weeks.

Check your product page or contact Customer Support for order-specific information.

Eligible RTO Light Customization orders generally require approximately 3 weeks before dispatch.

For eligible MTO products, the production timeline is confirmed before purchase.

Light Customization is not available for Ready to Ship products.

Customized footwear is excluded from voluntary return and size exchange services.

Contact us as soon as possible.

Changes cannot be guaranteed once production or shipping arrangements progress.

Changes may affect production time, pricing, and voluntary return eligibility.

Discounted qualifying merchandise subtotal of US$200 or more: FREE INTERNATIONAL SHIPPING.

Below US$200: US$80 SHIPPING.

The threshold is calculated after applicable product discounts and before shipping charges.

Light Customization and other service fees do not count toward the free shipping threshold.

LUOSJIET covers applicable import duties and import taxes for international orders.

If a carrier unexpectedly requests payment of import duties or taxes, please contact Customer Support before making payment.

International delivery generally takes approximately 7–15 business days after dispatch.

Production time is separate. Delivery estimates are not guarantees.

Depending on the destination, we may use YunExpress, UPS, DHL, FedEx, USPS, or authorized local carriers.

Tracking information will be provided when available.

Tracking updates may be delayed during customs clearance, carrier transfers, or local delivery arrangements.

Contact Customer Support if tracking remains unusually delayed.

Contact us immediately. Address changes cannot be guaranteed after dispatch.

Additional costs caused by customer-provided address errors may apply where legally permitted.

Once a package enters the carrier network, recall or redirection may not be possible.

Contact us immediately and we will review available options.

If a shipment is confirmed lost, customers may choose a free replacement or a full refund including applicable shipping charges.

If a product is confirmed damaged during shipping, customers may choose a free replacement or a full refund of the affected product and applicable shipping charges.

No cancellation or processing fee applies to confirmed shipping-related cases.

Contact Customer Support. We will investigate available delivery records and carrier information.

Confirmed loss or misdelivery will be resolved through a free replacement or full refund of the affected order.

Our standard international shipping service does not include signature-required delivery.

Customers who require an in-person signature must purchase our optional Signature Required Delivery Service separately when placing their order.

This service is subject to availability and local carrier procedures.

Purchasing this service does not guarantee delivery directly to the recipient's door.

Depending on the destination and local carrier, your package may require collection from a designated pickup location.

Customers should monitor tracking information and follow the carrier's collection instructions.

Please collect your package within the timeframe specified by the carrier.

Uncollected packages may be returned to the sender.

Any resulting arrangements or additional charges will be assessed according to the circumstances, our Shipping Policy, and applicable law.

Consider your foot measurements, fit history, sock thickness, personal preference, and the specific last.

Visit our Size Guide for more information.

A Brannock Device measures foot length, arch length, and width.

Professional measurements are useful when available.

Yes. Measure both feet while standing and bearing weight naturally.

Follow our Size Guide instructions. Self-measurements may contain errors.

Different lasts vary in toe shape, forefoot width, ball position, waist, heel, and instep volume.

The same labeled size may feel different across lasts.

D, E, and EE are width designations.

Generally, E provides more width and volume than D, while EE provides more than E.

Actual differences depend on the specific last and sizing system.

Yes. Existing boot sizes and fit history are useful references.

Combine them with foot measurements and LUOSJIET last information.

Fit depends on individual anatomy, foot volume, heel shape, sock thickness, and personal preference.

Sizing recommendations cannot guarantee a perfect fit.

Insoles may help fine-tune boots with slightly more internal volume than preferred.

They do not replace choosing an appropriate size and width.

Eligible Ready to Ship and standard Ready to Order footwear delivered to the United States, European Union, United Kingdom, Canada, and Australia may qualify for voluntary returns.

Requests must be submitted within 15 calendar days after delivery.

The standard voluntary return fee is US$99.90 per pair, including a prepaid return label.

The fee is deducted from the eligible refund amount.

MTO, Light Customization, and accessories are excluded from voluntary returns.

Mandatory consumer rights remain unaffected.

No. Pre-Purchase Size Exchange Protection is no longer available for new orders from November 2, 2026.

Customers who purchased the protection before this date retain the benefits promised under their original purchase terms.

For new eligible orders, customers may request our US$49.90 Post-Purchase Size Exchange Service if a size or width exchange is needed.

Our Post-Purchase Size Exchange Service costs US$49.90 per eligible pair.

The fee includes:

• One approved size and/or width exchange
• A prepaid return shipping label
• Return shipping to our designated facility
• Return inspection and exchange processing
• International shipping of the replacement pair

Each eligible pair may receive a maximum of one size exchange.

Customer Support approval is required before purchasing this service.

Requests must be submitted within 15 calendar days after delivery.

This voluntary service applies only to eligible footwear in supported regions. Mandatory consumer rights remain unaffected.

Voluntary size exchanges cover size, width, or both only.

The model, leather, color, sole, and other specifications must remain unchanged.

If the approved replacement size or width is unavailable, we will arrange production of the replacement pair where production is possible.

Production and delivery times may vary.

Customers may request voluntary cancellation within 24 hours after successful payment.

A cancellation fee of 10% may apply only where permitted by applicable law and disclosed before purchase.

RTO, MTO, and Light Customization orders are generally not eligible for voluntary cancellation after 24 hours, subject to applicable law.

Mandatory statutory cancellation and withdrawal rights remain unaffected.

Yes. Both voluntary services are available for eligible footwear orders delivered to:

• United States
• European Union (all 27 member states)
• United Kingdom
• Canada
• Australia

Standard Voluntary Return: US$99.90 per eligible pair.

Post-Purchase Size Exchange: US$49.90 per eligible pair.

Other destinations are not currently covered by these voluntary commercial services.

Mandatory consumer rights remain unaffected.

Contact Customer Support with your order number, description, and photos where possible.

We will review the issue and provide an appropriate resolution under applicable law.

The standard voluntary return and size exchange fees do not apply where LUOSJIET must provide a remedy without charge under applicable law.

Shoelaces, insoles, belts, and other accessories are excluded from our voluntary footwear return and size exchange programs.

Mandatory consumer rights remain unaffected.

Approved voluntary refunds are generally processed within approximately 7 business days after receipt and inspection approval.

The applicable US$99.90 return fee is deducted from the eligible refund.

Statutory refund requirements take precedence.

Submit your request through our official Returns & Exchanges Portal .

Submit voluntary requests within 15 calendar days after delivery.

Do not ship products before receiving return authorization.

No. The 15-day window applies only to LUOSJIET's voluntary commercial services.

Mandatory statutory withdrawal, refund, and consumer protection rights remain unaffected.

Leather appearance varies with lighting, photography, screen settings, and natural characteristics.

Natural grain, texture, color, and creasing variations may occur.

Selected Ready to Order and Made to Order products offer factory-approved Light Customization options.

Light Customization is not available for Ready to Ship products.

Not all modifications are compatible with every boot model.

Standard Light Customization services are priced at US$19.90 per option.

Each selected option is charged separately.

Approved Last Selection customization also costs US$19.90 per option.

Additional charges may apply for separately quoted material or construction upgrades.

Each customization service must be linked to an eligible boot in the same order.

Promotional discount codes cannot be applied to Light Customization service fees.

Footwear with Light Customization is excluded from voluntary return and size exchange services. Mandatory consumer rights remain unaffected.

MTO footwear and boots with Light Customization are excluded from our voluntary return and size exchange services.

Mandatory consumer rights, including applicable statutory withdrawal rights and remedies for defective or nonconforming products, remain unaffected.

Our Dongguan location may be visited by appointment.

Customers may try on available boots and purchase eligible in-stock products.

Dongguan Luosjiet Footwear Co., Ltd.
Room 101, No. 385 Xihuan Road,
Houjie Town, Dongguan,
Guangdong, China.

Please contact Customer Support before visiting.

You may explore independent resale platforms and boot enthusiast communities.

LUOSJIET does not guarantee independent buyer–seller transactions.

Email: service@luosjiet.com

Hong Kong Luosjiet International Footwear Limited

Room 1D, 2/F, Fu Tao Building
98 Argyle Street, Mong Kok
Kowloon, Hong Kong SAR