SHIPPING & DELIVERY
Made to Order: Estimated dispatch approximately 4 weeks after payment confirmation.
International Delivery: Typically 7–15 business days after dispatch. Production and delivery times are separate. Delivery dates are not guaranteed.
Free Shipping: Available on qualifying orders with a discounted merchandise subtotal of US$200 or more.
Standard Shipping Fee: US$80 for orders with a discounted merchandise subtotal below US$200.
Import Duties & Taxes: Covered by LUOSJIET for supported destinations.
DELIVERY & SIGNATURE SERVICE
Standard international shipping does not include signature-required delivery.
Depending on the destination and local carrier arrangements, packages may be delivered without an in-person signature or require collection from a designated pickup location.
If you require an in-person signature, please purchase our optional Signature Required Delivery Service separately when placing your order.
This service is subject to availability and local carrier procedures. Purchasing this service does not guarantee delivery directly to your door.
RETURNS & SIZE EXCHANGES
Made to Order footwear is excluded from LUOSJIET's voluntary return and size exchange services, including:
Standard Voluntary Return — US$99.90
Post-Purchase Size Exchange — US$59.90
Pre-Purchase Size Exchange Protection — US$39.90
Please carefully confirm your size, width, leather, and other specifications before ordering.
These voluntary service exclusions do not affect mandatory consumer rights, including applicable statutory withdrawal rights and remedies for defective, damaged, misdescribed, incorrectly supplied, or undelivered products.
The classification of a product as Made to Order does not automatically remove statutory withdrawal rights where applicable.
Please review our complete Shipping Policy and Returns, Exchanges & Cancellations Policy for further details.
