Exchanges and Returns

What if I want to cancel my order?

If you need to cancel an order, a 10% fee will be charged (this fee is a transaction fee charged by PayPal or credit card organizations and Shopify fee). There will be fees immediately after payment, we suggest you consider carefully before paying the order. If you insist on canceling the order, please send us an email(info@luosjiet.com) to contact us for processing. Thank you for your understanding and support!

What if I ordered the wrong size?

If the size is not suitable, of course, an exchange can be processed, but the round-trip international express shipping cost, round-trip customs duty, and service fee incurred by the exchange exceed the value of the shoes themselves. So, the most economical solution is to sell the old ones on eBay or Reddit and buy a new pair, which requires the buyer to bear the cost. Thank you for your understanding!

Where can I sell my boots?

You can post and sell your shoes on Ebay, or you can join the Reddit community of Luosjietboots to post for sale. https://www.reddit.com/r/luosjietboots/ Join the Luosjietboots community.

What if I want to return a purchase?

We're happy to accept returns of our regular lineup boots and shoes purchased on the www.luosjiet.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded. Please contact us at info@luosjiet.com for shipping directions before returning any product.

Returns require a deduction of $80 international courier fee. Please be informed! For example, if your order amount is $299，the final refund amount we receive after receiving your return is $299- $80=$219 And so on!（ By placing an order you are agreeing to the  Terms & Conditions.）

How long does it take for you to process my return order?

After receiving your return request, we will process it within 7 days. Please wait patiently. Thank you for your support!