{"product_id":"size-exchange-protection","title":"Pre-Purchase Size Exchange Protection","description":"\u003ch1\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eSize Exchange Protection — US$39.90\u003c\/b\u003e\u003c\/span\u003e\u003c\/h1\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003ePre-Purchase Size Exchange Protection\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eOne Pair. One Size Exchange. Greater Peace of Mind.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eFinding the perfect fit for a pair of handcrafted boots can sometimes be challenging, especially when shopping online.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eLUOSJIET Size Exchange Protection helps eligible U.S. customers purchase their boots with greater confidence.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eAdd Size Exchange Protection to your original boot order for \u003cspan class=\"s1\"\u003e\u003cb\u003eUS$39.90 per eligible pair\u003c\/b\u003e\u003c\/span\u003e and save \u003cspan class=\"s1\"\u003e\u003cb\u003eUS$20\u003c\/b\u003e\u003c\/span\u003e compared with our standard post-purchase size exchange service.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eThe standard post-purchase size exchange service costs \u003cspan class=\"s1\"\u003e\u003cb\u003eUS$59.90 per eligible pair\u003c\/b\u003e\u003c\/span\u003e, subject to approval and eligibility.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cb\u003eImportant:\u003c\/b\u003e The US$39.90 pre-purchase protection must be purchased together with eligible boots in the original order. It cannot be purchased separately after the order has been placed.\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eThis service is currently available exclusively for eligible orders delivered within the United States.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e1. One Pair. One Size Exchange.\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p4\"\u003eEach US$39.90 protection unit covers \u003cspan class=\"s1\"\u003e\u003cb\u003eone approved size and\/or width exchange for one eligible pair of boots\u003c\/b\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eEach eligible pair is limited to one exchange under this service.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eA second exchange is not included or available under the same protection.\u003c\/p\u003e\n\u003cp class=\"p6\"\u003eYou may change:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBoot size\u003c\/li\u003e\n\u003cli\u003eBoot width\u003c\/li\u003e\n\u003cli\u003eBoth size and width\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p6\"\u003eThe following specifications must remain unchanged:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBoot model\u003c\/li\u003e\n\u003cli\u003eLeather type\u003c\/li\u003e\n\u003cli\u003eLeather color\u003c\/li\u003e\n\u003cli\u003eSole\u003c\/li\u003e\n\u003cli\u003eAll other original product specifications\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p5\"\u003eThis service does not cover changes to boot models, materials, colors, or custom specifications.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e2. What’s Included\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p6\"\u003eEach approved size exchange includes:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOne approved size and\/or width exchange\u003c\/li\u003e\n\u003cli\u003eA prepaid domestic U.S. return shipping label\u003c\/li\u003e\n\u003cli\u003eReturn shipping to our designated U.S. service center\u003c\/li\u003e\n\u003cli\u003eReturn inspection and exchange processing\u003c\/li\u003e\n\u003cli\u003eStandard shipping of the replacement pair\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p5\"\u003eNo additional standard domestic U.S. return shipping charge applies when using the prepaid label provided for an approved exchange.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e3. U.S.-Based Returns — New Jersey\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p4\"\u003eAll approved size exchange returns are handled through our authorized return facility in \u003cspan class=\"s1\"\u003e\u003cb\u003eEdison, New Jersey, USA\u003c\/b\u003e\u003c\/span\u003e, operated by Return Helper.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eYou do not need to ship your boots internationally to China.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p6\"\u003eOnce your exchange request is approved, we will provide:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA prepaid domestic U.S. return shipping label\u003c\/li\u003e\n\u003cli\u003eDetailed return packaging instructions\u003c\/li\u003e\n\u003cli\u003eThe applicable return shipping deadline\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cb\u003ePlease do not ship your boots before receiving return authorization.\u003c\/b\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e4. 15-Day Exchange Request Window\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p4\"\u003eYou must submit your size exchange request within \u003cspan class=\"s1\"\u003e\u003cb\u003e15 calendar days of the actual delivery date of your original boots\u003c\/b\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eThe 15-day period begins on the date your boots are delivered, not the order date or shipment date.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eThe 15-day deadline applies to submitting your exchange request. It does not mean your returned boots must arrive at our warehouse within 15 days.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eOnce your request is approved, you must ship the boots according to the deadline and instructions provided in your return authorization.\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eThis request window does not limit any rights or remedies available under applicable consumer protection laws.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e5. Eligible Products \u0026amp; Purchase Limits\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p6\"\u003eSize Exchange Protection is available exclusively for eligible:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIn-Stock boots\u003c\/li\u003e\n\u003cli\u003eStandard Ready to Order (RTO) boots\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003eThe boots must be delivered within the United States.\u003c\/p\u003e\n\u003cp class=\"p6\"\u003eThe following products are \u003cspan class=\"s1\"\u003e\u003cb\u003enot eligible\u003c\/b\u003e\u003c\/span\u003e:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMade to Order (MTO) boots\u003c\/li\u003e\n\u003cli\u003eBoots with any Light Customization\u003c\/li\u003e\n\u003cli\u003eProducts otherwise expressly excluded from this service before purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p6\"\u003eThese eligibility requirements apply to both:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUS$39.90 pre-purchase Size Exchange Protection\u003c\/li\u003e\n\u003cli\u003eUS$59.90 post-purchase size exchange service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003eFor pre-purchase protection, the number of protection units purchased cannot exceed the number of eligible boot pairs in the original order.\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eProtection purchased for an ineligible product does not make that product eligible for a voluntary size exchange.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e6. Return Condition Requirements\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p4\"\u003ePlease try on your boots \u003cspan class=\"s1\"\u003e\u003cb\u003eindoors only\u003c\/b\u003e\u003c\/span\u003e, preferably on a clean, soft, carpeted surface.\u003c\/p\u003e\n\u003cp class=\"p6\"\u003eTo qualify for an approved voluntary size exchange, returned boots must remain unworn beyond indoor fitting and satisfy the following conditions:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNo visible outsole wear\u003c\/li\u003e\n\u003cli\u003eNo significant creasing beyond reasonable indoor fitting\u003c\/li\u003e\n\u003cli\u003eNo scratches, stains, or other damage\u003c\/li\u003e\n\u003cli\u003eNo alterations or modifications\u003c\/li\u003e\n\u003cli\u003eOriginal shoebox and packaging included\u003c\/li\u003e\n\u003cli\u003eAll original accessories and dust bags included\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003ePlease protect the original LUOSJIET shoebox by placing it inside suitable outer shipping packaging.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eDo not use the original LUOSJIET shoebox as the shipping container.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eEvery returned pair is subject to inspection.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eIf an exchange is declined because the returned boots do not meet the applicable condition requirements, our customer support team will contact you regarding the available options.\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eWhere the original pair is returned to the customer, the customer may be responsible for the actual return-to-customer shipping cost, subject to applicable law.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e7. If Your Replacement Size Is Out of Stock\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p4\"\u003eIf your requested replacement size or width is unavailable, we will arrange production of the replacement pair.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eYour replacement boots will be shipped once production is completed.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eProduction and delivery times may vary.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eOur customer support team will provide an estimated timeline when your exchange is approved, where available.\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eThe replacement will remain the same boot model, leather, color, sole, and original specifications, with only the approved size and\/or width changed.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e8. How to Request an Exchange\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p6\"\u003eTo request a size exchange:\u003c\/p\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003eSubmit your request through the \u003cspan class=\"s1\"\u003e\u003cb\u003eLUOSJIET Returns \u0026amp; Exchanges Portal\u003c\/b\u003e\u003c\/span\u003e within \u003cspan class=\"s1\"\u003e\u003cb\u003e15 calendar days after delivery\u003c\/b\u003e\u003c\/span\u003e.\u003c\/li\u003e\n\u003cli\u003eProvide your order details and requested replacement size and\/or width.\u003c\/li\u003e\n\u003cli\u003eWait for LUOSJIET to review and approve your request.\u003c\/li\u003e\n\u003cli\u003eOnce approved, receive your prepaid U.S. domestic return shipping label and return instructions.\u003c\/li\u003e\n\u003cli\u003eShip your boots according to the instructions and deadline provided in your return authorization.\u003c\/li\u003e\n\u003cli\u003eAfter the returned pair has been received and approved following inspection, we will arrange your replacement pair.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eDo not ship your boots until you receive return authorization.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eAll voluntary size exchanges are subject to eligibility verification, product inspection, and approval.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e9. Earn 3,990 Nails\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eReceive 3,990 Nails with each US$39.90 Size Exchange Protection purchase.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eAfter successful payment for each US$39.90 protection unit, \u003cspan class=\"s1\"\u003e\u003cb\u003e3,990 Nails\u003c\/b\u003e\u003c\/span\u003e will be credited automatically to your LUOSJIET loyalty account.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eAt the current reward rate, 3,990 Nails represent \u003cspan class=\"s1\"\u003e\u003cb\u003eUS$39.90 in reward value\u003c\/b\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e60-Day Redemption Waiting Period\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p4\"\u003ePlease wait \u003cspan class=\"s1\"\u003e\u003cb\u003e60 days after purchasing Size Exchange Protection\u003c\/b\u003e\u003c\/span\u003e before redeeming the associated 3,990 Nails.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003ePoints are credited after payment and are \u003cspan class=\"s1\"\u003e\u003cb\u003enot technically locked for 60 days\u003c\/b\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eWe ask customers to observe this 60-day waiting period.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eIf You Use Your Size Exchange Protection\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p4\"\u003eIf you use the corresponding Size Exchange Protection service, \u003cspan class=\"s1\"\u003e\u003cb\u003e3,990 Nails will be deducted manually\u003c\/b\u003e\u003c\/span\u003e from your loyalty account.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eIf You Do Not Use Your Size Exchange Protection\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p4\"\u003eIf you do not use the protection, you may keep the 3,990 Nails and redeem them for eligible LUOSJIET purchases after the 60-day waiting period, subject to our loyalty program terms.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eCancellations and Refunds\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p4\"\u003eCancelled or refunded protection purchases may require reversal of the associated reward points.\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eAll loyalty rewards remain subject to the applicable LUOSJIET loyalty program terms.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e10. Important Terms\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eSize Exchange Protection is an optional service.\u003c\/li\u003e\n\u003cli\u003eThe pre-purchase price is US$39.90 per eligible pair.\u003c\/li\u003e\n\u003cli\u003eThe standard post-purchase exchange service costs US$59.90 per eligible pair.\u003c\/li\u003e\n\u003cli\u003eThe US$39.90 protection must be purchased with the eligible boots in the original order.\u003c\/li\u003e\n\u003cli\u003eOnly one approved size and\/or width exchange is available per covered pair.\u003c\/li\u003e\n\u003cli\u003eExchange requests must be submitted within 15 calendar days after delivery.\u003c\/li\u003e\n\u003cli\u003eThe service is currently available only for eligible U.S. orders.\u003c\/li\u003e\n\u003cli\u003eMTO and Light Customization products are excluded.\u003c\/li\u003e\n\u003cli\u003eAll exchanges require approval and inspection.\u003c\/li\u003e\n\u003cli\u003eCustomers must obtain return authorization before shipping.\u003c\/li\u003e\n\u003cli\u003eIf a replacement size or width is unavailable, production will be arranged.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eThis optional service does not replace, restrict, or limit any statutory consumer rights, including rights relating to defective, damaged, misdescribed, or nonconforming goods.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eService availability and terms are subject to applicable law.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e11. Need Assistance?\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p4\"\u003eIf you have questions about Size Exchange Protection, eligibility, sizing, or an existing order, please contact:\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eLUOSJIET Customer Support\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eEmail: service@luosjiet.com\u003c\/p\u003e\n\u003cp class=\"p5\"\u003eWe’re here to help you find the right fit and enjoy your LUOSJIET boots with confidence.\u003c\/p\u003e","brand":"LUOSJIET","offers":[{"title":"Default Title","offer_id":67833216631103,"sku":"LJ-SEP-001","price":272.0,"currency_code":"CNY","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0751\/2663\/6863\/files\/0b53cbefe8d7bd0182b628abd0e82096a3e32a4b9cfea6692331a59e27d94f34.png?v=1792914182","url":"https:\/\/www.luosjiet.com\/products\/size-exchange-protection","provider":"Luosjiet Membership Store","version":"1.0","type":"link"}